Module 2-3
September 24 2018
Quality Change adopted by companies
Quality change model is adopted by the companies because sometimes changing the quality for betterment is necessary. You cannot stick to one thing and one kind of methods if you have to grow in the diverse environment of business. Like Bell MTS has also changed some of their methods of providing their services to customers. They came up with better internet and phone plans and enhanced their quality to beat their competitors. There is intense competition and you need to understand and make the necessary changes in the quality if your competitors in the market are doing well by adopting similar kind of changes.
Model provides a consistent approach to deal with a change
Model or the methods approached helps to deal with the necessary change as we need to back our methods or decisions to make a change. one such example can be method or model for training an employee. A model is basically the way of doing the things in the organization and such way should be approached that can help to change the quality to better. Bell MTS has approached better methods to make necessary changes in their network quality and initiated many new things over the years and it was not possible without a good model or plan.
Familiarizing with the model
All the employees in the company should be comfortable and familiarized. As i can have information from Eric one of my team mates that he worked for bell MTS while a great change took place in the company. The change was merging with MTS and the company has to change the model and make employees familiarized with the adopted model after a big quality change.
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